AbleTech

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Terms of service

These terms apply to your use of the Able Tech Services website (abletechservices.co.nz) and to any purchase you make through it. By using the website or placing an order, you agree to these terms.

Able Tech Services Limited (NZBN 9429033623016), 1/68 McLaughlins Road, Wiri, Auckland 2104, New Zealand.
duke@abletechservices.co.nz · (09) 269-8990

Part A – Website Use

1. Using our website

You may use this website to browse, request services and purchase products for lawful purposes. You must not misuse the website, including by attempting to gain unauthorised access, interfering with its operation, or using it to distribute harmful or misleading material.

2. Your account

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Please let us know promptly if you believe your account has been used without your permission.

3. Website information

We take care to keep product descriptions, specifications, images and prices accurate and up to date. However, information may occasionally be incomplete, out of date or contain errors. Product information is provided as a general guide, and we encourage you to contact us if you need confirmation before ordering.

4. Third-party links

Our website may contain links to manufacturer or third-party websites. These are provided for convenience only, and we are not responsible for the content, accuracy or practices of those websites.

5. Intellectual property

The content on this website, including text, images, logos and design, is owned by or licensed to Able Tech Services Limited and may not be copied, reproduced or used for commercial purposes without our written permission. Manufacturer names and trademarks remain the property of their respective owners.

6. Privacy

We collect and use your personal information in accordance with our Privacy Policy.

7. Website liability

To the extent permitted by law, Able Tech Services Limited is not liable for any loss arising from your use of, or inability to use, this website, including any interruption, error or delay. Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable legislation.

8. Changes to these terms

We may update these terms from time to time. The terms in effect at the time you place an order will apply to that order.

Part B – Terms of Sale

9. Pricing

All prices are in New Zealand dollars (NZD) and include GST unless stated otherwise. Shipping charges are calculated and shown at checkout. Prices may change without notice, but changes will not affect orders already confirmed.

10. Orders and acceptance

Placing an order is an offer to purchase. An order is accepted once we confirm it or dispatch the goods. We may decline or cancel an order, for example where stock is unavailable, a product has been discontinued, or there is an error in the listing. If we cancel an order after payment, we will refund you in full.

11. Pricing and listing errors

If a product is listed at an incorrect price or with incorrect information due to an obvious error, we are not obliged to supply it at that price. We will contact you before processing the order to let you proceed at the correct price or cancel for a full refund.

12. Payment

Payment is required in full at checkout. The “On Account” payment option is only available to business customers with an approved credit account set up with Able Tech Services before the order is placed. To apply for a credit account, please contact us. On Account orders will be processed once the customer’s credit account has been confirmed. Invoices for On Account orders will be issued separately and are payable in accordance with the customer’s credit account terms.

13. Shipping

Able Tech Services typically ships only to New Zealand addresses. If you are located outside New Zealand, please contact our customer service team with details of the products you would like to purchase.

For regularly stocked parts, we endeavour to dispatch orders within 2–3 working days, subject to stock availability. If there is a delay, we will notify you as soon as reasonably possible.

14. Before you order

Please check the part number, model, connector type and compatibility of any part before ordering. If you are unsure whether a part suits your equipment, please contact us before purchasing and our team will be happy to assist you. Any guidance we provide is general advice only, based on the information supplied to us, and responsibility for confirming the correct part remains with the customer.

15. Product images and manufacturer variations

Product images are provided for identification and general illustration purposes. Manufacturers may update a product’s external design, colour, markings, packaging or country of manufacture without prior notice.

Where the product supplied remains the advertised brand and has the correct compatibility, connector, specifications, safety rating and intended function, minor cosmetic or packaging differences will not be treated as an incorrect product supply.

Nothing in this section limits any rights available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable legislation.

16. Inspection and claims

Customers must inspect all goods promptly after delivery and notify Able Tech Services in writing within 48 hours of any visible damage, quantity discrepancy or apparent difference from the product ordered.

Customers must confirm that the product is suitable and correctly specified before installing, connecting or using it.

Notification outside the 48-hour period may affect our ability to investigate a claim, particularly where damage or a discrepancy was visible upon delivery. However, this notification period does not limit any rights that cannot legally be excluded under the Consumer Guarantees Act 1993 or other applicable legislation.

17. Faulty goods

If a product is faulty, please contact us as soon as possible with your order number, a description of the fault and, where possible, photos or video. We may need to inspect or test the product to assess the fault, and may ask you to return it to us.

Where a fault is confirmed, we will repair, replace or refund the product in line with your rights under the Consumer Guarantees Act 1993 and any applicable manufacturer’s warranty. Faults caused by incorrect installation, misuse, accidental damage, unauthorised modification or normal wear and tear are not covered.

18. Change-of-mind returns

Able Tech Services may accept change-of-mind returns requested within 21 days of delivery, subject to prior approval and the following conditions:

  • The product must be unused, uninstalled and in resaleable condition.
  • The product must be returned in its original packaging where reasonably possible.
  • Consumable products and hygiene products cannot be returned.
  • Custom orders and specially procured products cannot be returned.
  • Electrical parts that have been installed, connected or used cannot be returned unless faulty.
  • The customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • Approved returns will incur a 10% restocking fee.
  • Approved refunds will be issued as a credit note.

A difference in external appearance, colour, markings or packaging resulting from a manufacturer revision will be treated as a change-of-mind return where the product supplied remains the advertised brand and materially matches the stated compatibility, specifications and intended function.

These return conditions do not apply where the customer is entitled to a remedy under the Consumer Guarantees Act 1993 or other applicable legislation.

19. Business purchases

Where you are acquiring goods for the purposes of a business, you agree that, to the extent permitted by law, the Consumer Guarantees Act 1993 does not apply to your purchase, and that sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply. You agree that it is fair and reasonable for you to be bound by this clause.

20. Price guarantee

Find a cheaper price and we will beat it by 10%, subject to the following conditions:

  • The product must be in stock at both our store and the competitor’s store at the time of the request, and the request must be made within 7 days of the price being advertised by the competitor.
  • The item must be the exact same model or item, in its original packaging, and a standard stocked item from a New Zealand–based retailer.
  • You must provide proof of the competitor’s current advertised price, e.g. a competitor mailer, quote, press advert or dated website screenshot, or an original receipt if seeking a refund.
  • Claims must be lodged within 7 days of purchase.
  • The Price Guarantee applies where the competitor’s final price, including delivery, taxes, fees and charges, is lower than ours.

Exclusions:

  • Outlet and clearance stores.
  • Typographical or advertising errors (ours or competitors’).
  • Items subject to a rebate, redeemable manufacturer’s coupon or refund of any kind, in which case your purchase price will take that rebate or refund into account.
  • Used, recycled, previously owned, rebuilt or remanufactured items.
  • Special deals available only to members of specific organisations, such as clubs, preferred suppliers, loyalty programmes, associations or insurance claim settlements.

21. Governing law

These terms are governed by the laws of New Zealand, and any dispute will be subject to the jurisdiction of the New Zealand courts.

 

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Terms & Conditions

Ecommerce / Parts Sales General

Shipping

Able Tech Services typically only ships to New Zealand addresses however if you are based outside of New Zealand we do have the ability to supply product however you will need to contact our customer service team with the products you would like to purchase. For regular stocked parts we endeavor to have the items shipped in 1-2 days from time of order and depending on stock availability. If there is any delays we will notify you of any delays as soon as possible.

Inspection and Claims

The customer must inspect and check all goods and notify Able Tech Services in writing within 48hrs of receiving the item of any defects, incorrect specifications, damages, or quantity in accordance with the customer’s order. It is the responsibility of the customer to check and ensure the goods comply, before it is used.

Returns

Able Tech Services offers a 21 days right of return from date purchased. Returns will attract a 10% restocking fee and a credit note will be issued.  Any product that is returned is based on the following conditions. (subject to change from time to time)

  • No Consumable Products or Hygiene products
  • Returned in original packaging (preferred)
  • Item is in unused condition.
  • No custom orders

Price Guarantee

Find a cheaper price and we will beat it by 10%. * terms and conditions to price guarantee below.

  • Product must be in stock at both our store and the competitor’s store at the time of the price promise request and must take place within 7 days of the price being advertised by the competitor.
  • The item needs to be the same (exact) model or item, in its original packaging and must be a standard stocked item from an New Zealand based retailer.
  • Customer needs to provide proof of competitors current advertised price e.g. competitor mailer, quote, press advert or screenshot of website (current and dated), or an original receipt if seeking a refund.
  • Claim must be lodged within 7 days of purchase of lower price being advertised.
  • Price Promise does not include typographical errors.
  • Price Promise applies where the other store's final price, including delivery, taxes, fees and charges, is lower than our price. 

Exclusions

  •  Outlet and clearance Stores are excluded from our Price Promise.
  • Items purchased are subject to rebate, redeemable manufacturer’s coupon, or any refund of any sort, in which case your purchase price will be determined by taking into account any such rebate or refund.
  • Used, old, recycled, previously owned, rebuilt, or re-manufactured items, whether or not you knew the item was used, recycled, previously owned, rebuilt, or remanufactured.
  • Advertising errors (either ours or competitors).
  • Any price difference found with an item sold as a special deal available only to the members of specific organisations such as clubs, preferred suppliers, loyalty cards and associations or by way of insurance company claims settlement.

 

 

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